Customer Testimonials

Your staff is exceptional! TIFFANY was extremely patient and helpful when I called to get directions TWICE because I got turned around in OKC. (Totally lost!) After being two hours late , I fully expected to have to reschedule BUT DANIEL still managed to get me car serviced while I waited. During my wait , STEVE was kind to give me a ride to run a time sensitve errand. Ya'll really do go above and beyond the normal. It's refreshing and greatly appreciated. Thank you!

Hey Kim - just wanted to let you know that I got the car, and everything was great. I also want to thank you for EVERYTHING you've done; I can't tell you that enough, I know – but as someone who travels frequently, I experience some of the worst customer service from airlines on a regular basis; when outstanding service happens, it definitely catches my eye and drives my loyalty to you and your company.

I am nowhere close to the socio-economic level of most of your clients, but as long as we can financially, we will remain loyal clients of BMW, and Jackie Cooper, because of your service and how Nomo approaches his sales. It is, without a doubt, the best combination of sales and service I’ve experience as a consumer in a long, long, time. And the result is tremendous loyalty to your brand.

From beginning of purchase of my pre-certified used 2005 Z4 until this latest service/check Jackie Cooper BMW has been super to work with from receptionst, sales to service and parts!

First off i must mention some people and how blessed Jackie Cooper BMW in Edmond Oklahoma is to have these people working for them. First off Nomo Williams who is my hero and is amazing! I could never begin to say thank you to him and how awesome he is. Second Kim Arnn in Service who ROCKS and I could never say enough good about her and thank you enough! Third is Ben King in service,Don Graham in service,James Myrick in Service and Marcus in parts, and Tiffany who schedules serv. appts. Eachone of these people listed above are vitually important and the reason I will NEVER drive anything,but a BMW and wouldnt go anywhere else besides Jackie Coope BMW. The reason a company thrives is because of people like this listed above. Also Ray in new sales and Matthew Skruggs are amazing! I just spoke with Kyle Hill (GM)and its apparent after speaking with him why he has such an amazing store and rocking people. Kyle,was just as equally awesome as everyone listed abo ve. My son(Chandler) is 10 1/2 and is already planning on getting his BMW when he is 16. Its beyond an honor to drive a BMW which i got from Jackie Cooper BMW.

All staff, even those I had no reason to interact with, were outgoing and personable and available to help. Daniel was good to communicate what my vehicle needed in a very pleasant manner. James was gracious to allow me to wait to pick up my car/ return the loaner later than planned due to numerous tornadoes in our area. Kim in Service has always been friendly. The cashiers were pleasant and accommodating. It was nice to see Mr. Cooper available to visit with customers. Ray Keitz and Franklin, my sales team, were as outgoing and friendly as ever.
Thanks, Jackie Cooper BMW! I enjoy my trips to your dealership as much as I enjoy driving my car!

First let me say that I have been purchasing cars from Jackie Cooper for the last 20 years. I live in Tulsa love dealing with the
staff at the Nissan location. My son attends OU and was in Edmond on Sunday afternoon a few weeks ago and had some car problems with his BMW. Your BMW tech Matt stopped and assist him, as father two hours away I can not tell how much that blessed me. The next day we towed the car to your location and Kim contacted me to let me know that Matt would be performing the service work. Kim was great keeping me updated on the work. When we came to pick up the car Kim made me feel just like I do when we are home dealing with the
staff at the Nissan location. Thank You and all the people at Jackie Cooper BMW for confirming the reason why I purchase my cars from a dealer that knows that its all about the service after the sale.

I have owned Lexus's in the past and had been very pleased with their service. This is my first BMW and first service experience with BMW. I would rate Jackie Cooper BMW's service better than Lexus.

I bought my BMW from Beverly Hills BMW, Jackie Cooper's customer service exceeds them by far.....

The BMW service team at jackie Cooper is "top notch"! Sean and Kim are professionals and are a pleasure to work with! They truly care about their customers and it shows! I would highly reccomened Jackie Cooper to any and all of my friends.

I live and work in Des Moines, Iowa permanently, but have spent a majority of the last 4 months commuting back and forth between the DSM and OKC areas on a weekly basis. On my most recent trip south, I noticed I was in pretty bad need of a service. I called your dealership half an hour before I hit Edmond, in the middle of the afternoon, to see if there was any chance of sneaking in (not expecting much of a chance). The service coordinator did an excellent job of not promising anything until she checked to be certain there would be time enough to complete the service work needed, which I really appreciated. (And I'm also glad she didn't go with the 'stop in and we'll see what we can do' type of approach!) She was friendly and straight-forward; which I know, after working as a new car sales manager for years, is not always easy way, but the right way every time. The service advisor was also top notch, and did things with the same honest and friendly ap proach. In addition, I was also quite pleased with the thorough vacuum and wash performed on the car. Lastly, I thought the customer lounge at the store was outstanding, a very comfortable place to wait. My entire experience at Jackie Cooper BMW was an excellent one, as the staff made it that way. I didn't anticipate writing an entire chapter's worth of feedback, but I know how difficult it can be to keep people happy in your business and think the kind of service I received should not go without some kind of recognition. Thanks again for the great experience; I certainly know where I'll be having my BMW serviced in the future!

Every visit to the dealership (is that still a valid term in 2009?) = )
is stress-free and revolves around a staff that takes pride in their work and the business AND corporation they represent. I tell others about the positive experiences I always have at JCBWM. Stellar customer service is so hard to find in our society today. There?s no shortage of customer service done right at Jackie Cooper. Thanks for EVERYTHING you ALL do!!!!

Kyle,
Jackie and I have had a business relationship and friendship for over forty years. We have gracefully grown old together. I have great respect for him as a businessman and a human being. He will always do the right thing and not what he can get away with.

In our relatively short history with JCI (Edmond), it soon became evident that they uphold the values we have come to expect from BMW in Germany / South Africa / USA (& no doubt elsewhere).
Immediately one enters the premises, friendly staff & the comfortable reception / waiting area make for a great welcome. Of course, the fresh donuts add to the experience . . .
BMW has been our mark of choice for many years now in South Africa & we look forward to continuing this mutually beneficial relationship.
To Kyle & his staff : "Go Well"

I have driven BMWs for the past 22 years and have no intention of driving anything else. I have always bought my cars from Jackie Cooper and have always had them perform all maintenance. I am very happy with their service. And of course with the car!

Mainly because of the service and the way I am treated at Jackie Cooper Imports, I will never buy or lease anything but a BMW.
This is the best dealership in town.

There's a lot of words that describes service in today's hustle/bustle and all those words are NOT positive.....However, whenever I visit Jackie Cooper BMW, here's how I describes their service : warm, courteous, dependable, exact, caring, hospital, solutions......Sometimes I wish the car had more services than required, just to go and be pampared...:-).....really enjoy the way the reps. treat people, all people: P.S. I overhear them talking to other customers....I think it's great...

YOU GUYS ARE AMAZING!!!!!!!!!!

Except, I am on to you. You let me borrow the nicest sweetest 328i BMW making me want it, need it, love it. SO I am on to you. You did that on purpose to get me to ache for a new BMW, the ultimate driving machine INDEED! Smart marketing. Get me to bring my OLD BMW which I love in hopes of getting me to want a NEW BMW which I would love as well. It worked! Except right now I am paying for a PhD. So maybe after I get my PhD, I will reward myself with a BRAND NEW BMW. Thanks again. You guys make fixing my car a beautiful, stress free experience.

I have had other BMW's when we lived in the Dallas market but never received the quality of service and satisfaction we have had at Jackie Cooper. I really appreciate Kim and the team she has making this all happen.

Engaging in an automobile purchase and any subsequent with Jackie Cooper is and has been a pleasure. His staff from the Receptionist to Mr. Cooper, himself, are cheerful and verbally interactive. The coffee doughnuts simply enhance the thoughtful service. As it is about time for me to upgrade, guess where I am going? You are correct--Jackie Cooper BMW.

I was reading in Consumer Reports about customer satisfaction regarding car repairs at the dealer vs. an independent mechanic. I was stunned to see that the satisfaction at a BMW dealer was overall 73%, and with the independent mechanic was 84%. This is not the case with the Ellis family! WE would much rather go to Jackie Cooper than let anyone local touch our "baby". We are always pleased with your service and friendliness.

To the owner of Jackie Cooper BMW,

I want to thank and recognize your workers and everyone that I came in contact with at Jackie Cooper BMW Dealership. I had nothing but 5 STAR services from the time I brought my vehicle to them till the time I received it. I was amazed because this has never happen to me before. I have owned a record numbers of cars but this is the first time I ever had 5 star services. I just want to thank all of you for your TOP NOTCH SERVICES. As a soldier coming from overseas, you are the milestone for dealership around the country to emulate. This is one reason why America is a great country because of outstanding services you give.

Again,
Thank you