Customer Testimonials

The BMW service team at jackie Cooper is "top notch"! Sean and Kim are professionals and are a pleasure to work with! They truly care about their customers and it shows! I would highly reccomened Jackie Cooper to any and all of my friends.

I live and work in Des Moines, Iowa permanently, but have spent a majority of the last 4 months commuting back and forth between the DSM and OKC areas on a weekly basis. On my most recent trip south, I noticed I was in pretty bad need of a service. I called your dealership half an hour before I hit Edmond, in the middle of the afternoon, to see if there was any chance of sneaking in (not expecting much of a chance). The service coordinator did an excellent job of not promising anything until she checked to be certain there would be time enough to complete the service work needed, which I really appreciated. (And I'm also glad she didn't go with the 'stop in and we'll see what we can do' type of approach!) She was friendly and straight-forward; which I know, after working as a new car sales manager for years, is not always easy way, but the right way every time. The service advisor was also top notch, and did things with the same honest and friendly ap proach. In addition, I was also quite pleased with the thorough vacuum and wash performed on the car. Lastly, I thought the customer lounge at the store was outstanding, a very comfortable place to wait. My entire experience at Jackie Cooper BMW was an excellent one, as the staff made it that way. I didn't anticipate writing an entire chapter's worth of feedback, but I know how difficult it can be to keep people happy in your business and think the kind of service I received should not go without some kind of recognition. Thanks again for the great experience; I certainly know where I'll be having my BMW serviced in the future!

Every visit to the dealership (is that still a valid term in 2009?) = )
is stress-free and revolves around a staff that takes pride in their work and the business AND corporation they represent. I tell others about the positive experiences I always have at JCBWM. Stellar customer service is so hard to find in our society today. There?s no shortage of customer service done right at Jackie Cooper. Thanks for EVERYTHING you ALL do!!!!

All service based companies should run the service departments Like Jackie Cooper BMW does. Great Job to all. I'll be back!

Kyle,
Jackie and I have had a business relationship and friendship for over forty years. We have gracefully grown old together. I have great respect for him as a businessman and a human being. He will always do the right thing and not what he can get away with.

In our relatively short history with JCI (Edmond), it soon became evident that they uphold the values we have come to expect from BMW in Germany / South Africa / USA (& no doubt elsewhere).
Immediately one enters the premises, friendly staff & the comfortable reception / waiting area make for a great welcome. Of course, the fresh donuts add to the experience . . .
BMW has been our mark of choice for many years now in South Africa & we look forward to continuing this mutually beneficial relationship.
To Kyle & his staff : "Go Well"

I have driven BMWs for the past 22 years and have no intention of driving anything else. I have always bought my cars from Jackie Cooper and have always had them perform all maintenance. I am very happy with their service. And of course with the car!

Mainly because of the service and the way I am treated at Jackie Cooper Imports, I will never buy or lease anything but a BMW.
This is the best dealership in town.

Overall, the best car-buying experience I've ever had. Would do business again in a heartbeat.

There's a lot of words that describes service in today's hustle/bustle and all those words are NOT positive.....However, whenever I visit Jackie Cooper BMW, here's how I describes their service : warm, courteous, dependable, exact, caring, hospital, solutions......Sometimes I wish the car had more services than required, just to go and be pampared...:-).....really enjoy the way the reps. treat people, all people: P.S. I overhear them talking to other customers....I think it's great...

YOU GUYS ARE AMAZING!!!!!!!!!!

Except, I am on to you. You let me borrow the nicest sweetest 328i BMW making me want it, need it, love it. SO I am on to you. You did that on purpose to get me to ache for a new BMW, the ultimate driving machine INDEED! Smart marketing. Get me to bring my OLD BMW which I love in hopes of getting me to want a NEW BMW which I would love as well. It worked! Except right now I am paying for a PhD. So maybe after I get my PhD, I will reward myself with a BRAND NEW BMW. Thanks again. You guys make fixing my car a beautiful, stress free experience.

I have never had a bad experience at Jackie Cooper. I have done business with Jackie Cooper Imports since 1998.

As usual, I am very happy with my sales experience at Cooper BMW. After all these years and the many, many cars I've purchased from Cooper, I really feel as if I'm buying from friends and I am so blessed to have such good friends such as Patti,Kim, Kyle, Sean, Mr. Cooper and everyone else too numerous to mention. Thanks for taking such good care of me and getting me into what has come to be, one of the best cars I've EVER purchased from Cooper BMW---(and now we're up to #14) Thank you for your help with helping me get into the perfect car for me. You guys are all AWESOME!

What a pleasure it is to do business with people that make you feel like their only customer.

I am very satisfied with the service Jackie Cooper provided! They more then exceeded my expectations. No other dealership I have ever been to has ever shown me the customer service skills and speed of service that Jackie Cooper BMW provided!

Everyone I dealt with exceeded my expectations! I would buy again from this dealership based from my service experiences alone! Awesome job!

I have had other BMW's when we lived in the Dallas market but never received the quality of service and satisfaction we have had at Jackie Cooper. I really appreciate Kim and the team she has making this all happen.

may l say "Jackie Cooper" is by far, an l mean WAY FAR, the most pleasant car dealership we have ever been to! We almost look foward to the two hr. trip to ccome down to Edmons and visit your extremely professional staff and almost spotless work space! Yours is truly an exemplary dealership! All should b as good! Thans for giving me a chance to express how we "enjoyed" doing business w/ you!

I have experienced a few dealerships over the years. I currently live in St. Louis and am so pleased with your dealership that I have my work done in Oklahoma City, when I am in town. The service and dianositics have been excellent. Keep up the excellent work. Your customer service and maintenance are far superior to the dealerships in St. Louis. I have experienced all three during the time I have ownered this vehicle. I am in the customer service business and I know what it takes to keep the customer happy.

I have been extremely satisfied with Jackie Cooper BMW. From my initial contact with the dealership through autotrader to contact after the sale, I have been extremely pleased.

Kyle and Franklin have been honest, thorough, friendly, courteous, knowledgeable - just all around great guys. I could not recommend them enough, and in fact, I have told everyone I know how great the experience has been, and I hope I send them some business because they certainly deserve it.

It seems like they both have gone above and beyond what is necessary to make me a satisfied customer. It almost seems unfair how great they have been to me and how little they ask in return.

The whole process was a great experience. If I could afford to buy a car every week or month, I would go to Jackie Cooper because they made the experience so great and painless.

I am a big internet message board/forum reader, and I have joined several car and B MW forums in order to gain knowledge about cars and to share my experiences with others. When I get a chance, I will definitely post about my experience to these boards and recommend them to anyone looking to purchase a car.

I could go on and on about how pleased I was with the process. Every step of the purchase process was great. I have NO complaints, but if I did, I know that Kyle and Franklin would take care of it and go above and beyond what is necessary to solve the problem.

They have been quick to respond to my MANY emails, and have answered any questions I have had.

When I plan on purchasing a car in the future, my first call will be to Jackie Cooper BMW - even though it is a good 4 and a 1/2 hours away.

Best Dealership in the USA!!!

Engaging in an automobile purchase and any subsequent with Jackie Cooper is and has been a pleasure. His staff from the Receptionist to Mr. Cooper, himself, are cheerful and verbally interactive. The coffee doughnuts simply enhance the thoughtful service. As it is about time for me to upgrade, guess where I am going? You are correct--Jackie Cooper BMW.

As usual, I received great service from Jackie Cooper. The staff is friendly and professional and care about the customer. Keep up the great work.

Jackie Cooper Imports has set the standard for customer service for all other dealerships to follow!

I was reading in Consumer Reports about customer satisfaction regarding car repairs at the dealer vs. an independent mechanic. I was stunned to see that the satisfaction at a BMW dealer was overall 73%, and with the independent mechanic was 84%. This is not the case with the Ellis family! WE would much rather go to Jackie Cooper than let anyone local touch our "baby". We are always pleased with your service and friendliness.

I have always been impressed with Jackie Cooper's service since owning a MINI and moving over to my M3. I will definitely be purchasing another vehicle. Thanks for everything you guys do.

Best dealership I have ever done business with. I certainly recommend them.

I live in Little Rock, AR and was on the way to OKC when my 1999 328i experienced overheating on the interestate. I was able to call while traveling to OKC and get an appointment for the next day (Friday). The service department was very courteous and efficient and provided transportation to and from a meeting I was attending near the Capitol.

I was very pleased with the service and the work. I was especially thankful that I was able to get the work done while in my meeting on Friday and that the car trouble did not delay my departure from OKC on Sunday.

To the owner of Jackie Cooper BMW,

I want to thank and recognize your workers and everyone that I came in contact with at Jackie Cooper BMW Dealership. I had nothing but 5 STAR services from the time I brought my vehicle to them till the time I received it. I was amazed because this has never happen to me before. I have owned a record numbers of cars but this is the first time I ever had 5 star services. I just want to thank all of you for your TOP NOTCH SERVICES. As a soldier coming from overseas, you are the milestone for dealership around the country to emulate. This is one reason why America is a great country because of outstanding services you give.

Again,
Thank you

Well, this dealership treated me like a Queen. Never since 2002 when I started shopping for new vehicles, was I so pleasantly treated. Although I purchase a 'Certified' pre-own vehicle, I am very happy with the deal that I made. Other major car dealerships could learn from their example. I want to give praise to Mr. Jackie Cooper (who's hand I shook personally), Nomo, Kyle, Matt and the lady that I first talked to about coming to the dealership.

I am now and forever will be a loyal BMW owner, I have also, bragged about them and even sent my landlord to them. It is funny, but he and I were both of thinking of buying the same vehicle. I am so glad that I did not wait to go into the dealership. I got the dream vehicle that I have always wanted.

Thank you all for being the best dealership that I have ever been to. You all are very much appreciated and always in my prayers.

Let me know if you have any questions or need anything else.

Thanks,